FAQS

About Oobuka

What is Oobuka?

Oobuka is a handmade leather goods studio-shop located in the El Carmen neighborhood of Valencia, Spain. We design and craft bags, backpacks, and small leather accessories by hand, in small batches — no industrial production, no seasonal collections.

Where are you located?

C/ Arolas 7, Valencia (46001), Spain. Our studio-shop is open to the public — visit us, see the process, and shop in person.

Can I visit the workshop?

Yes, we're open to the public during business hours. If you'd like to see the production process in detail or have something specific in mind, message us ahead of time so we can give you proper attention.

 

Product & materials

Are your products really handmade?

Yes, every piece is designed and crafted by hand in our own workshop in Valencia. We don't outsource production or mass-manufacture.

What kind of leather do you use?

We mainly work with vegetable-tanned cowhide, naturally treated. Some models combine leather with water-resistant canvas.

How do I care for my leather products?

Natural leather improves with use and time. Avoid prolonged exposure to water and direct sunlight. Clean with a dry or slightly damp cloth. Over time, it will develop a unique patina.

Do you keep stock, or is everything made to order?

We keep a limited stock of some models, ready to ship. Everything else is made to order — since each piece is handmade, production takes time and isn't always available the next day.

 

Orders & shipping

How long does production take?

For made-to-order items, allow 1 to 3 weeks for production. In-stock items typically ship within 2-4 business days.

Do you ship internationally?

Yes. Free shipping in Spain on orders of 80€ or more. Europe: flat rate of €20. Rest of the world: flat rate of €35.

Can I return or exchange a product?

As handcrafted pieces, small variations in tone, texture, or grain compared to the photos are normal — this isn't a defect, but part of what makes each piece unique. Please keep this in mind before requesting a return. We generally accept returns or exchanges for in-stock items in good, unused condition within 15 days of the delivery date. After 15 days, all sales are final. Custom or made-to-order pieces are not eligible for return, except in the case of a manufacturing defect. Returns must include all original receipts, tags, and packaging. Email us at support@oobuka.com with the subject "Return Request" and we'll confirm by email whether your return has been accepted. Return shipping costs are the customer's responsibility, as is insurance if you choose to add it. Oobuka is not responsible for items lost or damaged during return shipping — we recommend always shipping with a tracking number and the original protective packaging. Any customs fees or taxes incurred will be deducted from the total refund. Refunds are processed using the same payment method as the original purchase, within up to 10 business days of receiving the returned product.

 

Workshops

What workshops do you offer?

We host leatherworking and weaving workshops at our studio — a great way to get closer to the craft and learn basic leatherworking techniques.

How do I sign up for a workshop?

Follow us on Instagram (@oobuka) or message us directly for upcoming dates.